The Microsoft Dynamics 365 Customer Experience Analyst Associate (AB-250) program prepares students with the skills required to analyze, optimize, and enhance customer experiences using Microsoft Dynamics 365 Customer Insights, Microsoft Copilot, Microsoft Fabric, and Power Platform technologies. Students learn customer journey analysis, customer segmentation, data integration, AI-powered insights, personalization, customer engagement strategies, analytics, and business intelligence. The program aligns with Microsoft Exam AB-250 and prepares learners to design data-driven customer experience solutions.
Curriculum
- 12 Sections
- 0 Lessons
- 12 Weeks
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- Week 1 Introduction to Microsoft Customer Experience Solutions0
- Week 2 Dynamics 365 Customer Insights Fundamentals0
- Week 3 Customer Data Integration0
- Week 4 Customer Segmentation and Audience Building0
- Week 5 Customer Journey Mapping0
- Week 6 AI-Powered Customer Insights0
- Week 7 Personalization and Customer Engagement0
- Week 8 Power Platform Integration0
- Week 9 Customer Analytics and Reporting0
- Week 10 Security, Privacy, and Governance0
- Week 11 Designing Customer Experience Solutions0
- Week 12 AB-250 Certification Preparation & Capstone Project0
