The ITIL® Foundation program introduces students to the essential concepts, principles, and practices of IT Service Management (ITSM) based on the ITIL framework. Students learn how organizations design, deliver, manage, and improve IT services while aligning technology with business goals. The course covers the ITIL service value system, service management practices, continual improvement, incident management, change enablement, problem management, and service operations.
Curriculum
- 12 Sections
- 0 Lessons
- 12 Weeks
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- Week 1 Introduction to IT Service Management and ITIL0
- Week 2 ITIL Guiding Principles0
- Week 3 ITIL Service Value System (SVS)0
- Week 4 Service Value Chain Activities0
- Week 5 Continual Improvement Practices0
- Week 6 General ITIL Management Practices0
- Week 7 Incident Management and Service Desk Operations0
- Week 8 Problem Management and Root Cause Analysis0
- Week 9 Change Enablement and Release Management0
- Week 10 Service Configuration and Asset Management0
- Week 11 Service Level Management and Service Operations0
- Week 12 ITIL Foundation Exam Preparation & Service Management Capstone0
