Microsoft MB-230 This 12-week course prepares students to implement and configure Microsoft Dynamics 365 Customer Service solutions. Students learn customer service processes, case management, knowledge management, automation, reporting, security, and configuration of Dynamics 365 Customer Service applications. The course aligns with the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) certification.
Curriculum
- 12 Sections
- 0 Lessons
- 12 Weeks
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- Week 1 Introduction to Dynamics 365 Customer Service0
- Week 2 Configure Customer Service Applications0
- Week 3 Manage Customer Service Records0
- Week 4 Case Management Solutions0
- Week 5 Knowledge Management0
- Week 6 Omnichannel Customer Service0
- Week 7 Service Management Configuration0
- Week 8 Customer Service Automation0
- Week 9 Customer Service Insights and Analytics0
- Week 10 Security and Administration0
- Week 11 Integration and Deployment0
- Week 12 MB-230 Exam Review & Capstone Project0
